Rob Willoughby

Senior Sales and Leasing Consultant

It is my pleasure to call Steve Marshall Ford my home. This is a place that truly puts the customer first, our sales and service team has one of the highest customer satisfaction ratings in the province.

I believe that my job is not selling you a car but – earning your business – by meeting and exceeding your expectations. So if you are looking for someone with real product knowledge both ours and the competition, put your confidence in me.

I have recently sold my 1,000th vehicle here at Steve Marshall's... Check out how I did it (customer service), I've also had a raving letter from Gerda you can see here... Below are all of my customer comments... Like I said, it's all about Customer Service.
 

Rob's Customer's Say:

February 2010

"Another great experience, I have dealt with Rob before."
Cameron K.

December 2009

"This has been one of the most thorough and best buying experiences I have had. Rob Willougby was more then professional. He was personable and willing to help."
Angus L.

November 2009

"Absolutely the best car buying experience ever."
Bills Developments

November 2009

"Very Good"
Stanely C.

March 2009

"I returned to Steve Marshalls because I trust Rob, he is the salesperson who had sold me my 2007 Focus. Also I am pleased with the quality of service - follow up is excellent!"
Lynn H

March 2009

"Rob was very professional and curious. He made us (my husband and I) feel really comfortable and relaxed. It was a pleasure and would recommend Steve Marshall Ford to all our friends and family."
Lovetta S

January 2009

"Robert Willoughby, your salesman who sold me the vehicle, was the reason this vehicle sold. We had been vehicle shopping all over, meeting all kinds of salesmen and he is #1!"
Peter S

December 2008

"This is the fourth vehicle we have purchased from Rob and he has treated us very well. Completely satisfied with his service!"
Kelly L