Testimonials from our Customers

Sales - Rob Willoughby - March 2008

"Quite different from other dealerships we were dealing with at the same time. Would, and have recommended the dealership and Rob Willoughby."
Carolyn K.

Sales - March 2008

Awesome!! Everyone was friendly and helped me find exactly what I needed. I am 100% satisfied with everything. Thank you very much!!

Robyn L.

Service - February 2008

"WOW, thank you for a great experience. Everyone in the service department was fantastic."
Angela J.

Sales - February 2008

"Once again, the complete transaction was wonderful. Everyone/Everything came together in a stress free approach to customer satisfaction.
Thanks to Steve, Ann Marie, and escpecially Marc for assisting me with this purchase. This is my 6th vehicle since 2001..."
Bart M.

Sales - January 2008

"Friendly
Honest
Trust Worthy"
Daniel P.

Sales - Jason Vance - January 2008

"My wife and I found Jason to be a very pleasant salesperson. Easy to deal with. Would highly recommend him."
Edward R.

Sales - Rob Willoughby - January 2008

We are very satisfied with overall experience in dealing with steve marshall ford. i would highly reccommend them and actually already have!!

Jeanette M.

Sales - Jason Pope - December 2007

"I had a pleasurable sales experience and really liked how I was treated with respect and fairly. I will buy off Jason Pope again."
Greg C.

Service - Doug Groth & John Spenrath - August 2007

John Spenrath Service Manger is excellent. Couldn't be more helpful One of the reasons I would continue to recommend Ford.

Judith M.

Sales - Randy Heller - July 2007

"Very satisfied with the purchase experience. Randy Heller is a very valuable player to your team. Thankyou to Dale, Doogie, and Marc for all the help as well."
Christopher W.

Sales - Ernie - June 2007

I was impressed the first time I dealt with this dealership and particularly with Ernie the sales person. This is why I went back to deal with him a second time. He is courteous, helpful and knowledgeable. I will deal with him again when needed.

Marlene J.

Sales - Angus Atkinson & Kevin McCaw - June 2007

"It couldn't have been better. I was looking at Honda/Toyotas, a friend suggested I look at Steve Marshall Ford. The Focus is perfect for me, small and very good on gas. A excellent suggestion, thank you to Angus and Kevin!"
Maureen S.

Sales - June 2007

"everyone was very hepful, most professional , follow-up was very courteous. Both salesperson and finance person went out of their way to be of assistance. Congrats to Steve Marshall on great first time service."
Lynn H.

Sales & Service - May 2007

Since then your staff, under the supervision of John Spenrath, has provided the best possible care, expertise and courteous service. Many years later, my Loncoln continues to run like a new car. Because of this, my husband and I could not consider purchasing a car from anywhere else, know the quality of your maintenance program.

Sales & Service - April 2007

Everyone was excellent, respectful and friendly. We live in Vancouver, but will go the the island to do the servicing simply because of the wonderful Service.

Joanne K.

Send us Your Comments: comments@stevemarshallford.com

Sales - March 2007

"Absolutley love the vehicle. Our salesman was excellent. We will be back."
Kevin H.

Sales - February 2007

"The whole sales team were terrific, would recommend Steve Marshall Ford to anyone. Excellent staff, and the dealer principle is a lovely woman."
Carman D.

Sales - Angus Atkinson - February 2007

Angus, our salesperson went above and beyond the usual level of service. He spent a lot of time to track down the vheicle we wanted and made sure everything went efficiently and smoothly. He was excellent.

Marina S.

Sales - January 2007

Gordon R.

Sales - November 2006

Fantastic, second car from Steve Marshall, looking forward to buying my third. I recommend them to everybody they treat me like family.

Jason P.

Service - November 2006

This dealership cares about its customers. The staff always greet you and remember you and continually welcome further opportunities to extend further service on your current vehicle, plus share info on other comparable vehicles. They work on keeping you as a satisfied customer. The business also plays an active support to our city of Nanaimo.

John B.

Sales - Angus Atkinson - November 2006

Angus, our sales person did a very good job of talking, showing and explaining the truck to us. In fact, when it is my turn to have a new vehicle I will definitely look him up. Thank you.

Smith M.

Send us Your Comments: comments@stevemarshallford.com

Service - November 2006

Where else does the staff wash your car when in for a simple oil change?

Richard L .

Sales - November 2006

I am very satisfied with the salesperson, he was very patient and helpful. I love my new Ford Escape. Overall everything was great!! Thank you.

Jennifer M.

Sales - November 2006

"I was absolutely astounded by the amount of customer care that we received from Steve Marshall and his staff.

Being from a town 900 kms from Steve Marshall in Nanaimo, it made it well worth the money to travel down there to such a great facility. I tried dealing with the dealership where I live, only to have a very bad experience. The care put forth from the moment we drove on the lot - ensuring that we were looked after and not just "a dollar sign" - made the overall experience one that was very memorable.

I have been recommending not only my Ford F-Series truck, but the dealership as well..... I only wish the Steve Marshall dealership was closer."
Darryl S.

Sales - Kevin McCaw - October 2006

"My salesperson was EXCELLENT. I will definatley recommend both him and Steve Marshall Ford to everyone I know."
Barry E.

Sales & Service - October 2006

"I love the friendly service reminder cards that they send me in the mail! 1 less thing that I have to try and remember is when my truck is due its service. My overall experience with Steve Marshall dealership from the minute I walked on the lot before I purchased my 2005 Ranger has been A1!"
Kathrine B.

Send us Your Comments: comments@stevemarshallford.com

Sales - Kevin McCaw - October 2006

Kevins experience and expertise made this transaction simple and leasurable for us.

Marc W.

Sales - October 2006

I am very satisfied with the salesperson, he was very patient and helpfull [sic]. I love my new Ford Escape. Overall everything was great! Thank you.

Jennifer M.

Sales - October 2006

After many years of car purchases we can say that our salesperson was the most knowledgeable and helpful that we have ever had. At [Steve Marshall Ford Motors].

Alan H.

Sales - September 2006

"Special Thanks to manager Dale Geddes. His humor, friendliness and extreme professionalism during our brief meeting helped seal the deal."
Blake H.

Sales - September 2006

[I am] Not always considered the easiest person to deal with, I applause not only the astute skill of Steve Marshalls staff but also the outstanding style and quality of the 06 Freestyle purchased. - Hats off to Ford, their product and their dealer.

Roland P.

Sales - Angus Atkinson - September 2006

"Angus is a great sales person, he helped me from start to finish. He has also got me many extras for my truck out of the parts department for a great deal and has made all my service app.. for me to get the parts put on. Thanks Angus."
Peter N.